Understand your order journey
Order timing and delivery depend on the seller and the fulfilment information for the purchase. Todijo does not promise a universal carrier or delivery time.
From order to fulfilment
After checkout, the order and payment state appear in the buyer and seller areas. The seller processes the order and records fulfilment or shipment details supported by the current order tools.
Follow and communicate
Check Account > Orders for the latest available status. Tracking is shown only when information has been provided; it is not guaranteed for every order. Use Todijo messages to ask the seller a concise question.
Delayed or not received
First review the status and contact the seller inside Todijo. If the issue remains, contact support with the order reference. Returns, cancellations and refunds are governed by the applicable Returns and refunds policy; compensation is not automatic.